Tuesday 3 December 2013

So it is true.  Archibel have let us all down.  Our licenses have expired and we cannot open Radar.  I have to go to work today with no repertory.  A typical day's work here could be between ten and twenty people.  Some of them will have walked for up to three hours to reach the clinic.  A one hour walk would be common.  If I don't prescribe on the spot they will have to walk three hours again to pick up the remedy.  And three hours back again.  There is no postal service here to post the remedy unless you own a PO box which of course our patients do not.


Our patients choose homoeopathy because it works but for some it is their only access to health care.  Hospitals here are good but limited by money - did you know it is possible for a whole country to run out of pain relief drugs?  Think of what that means for people who have been through surgery.  So now they are to be penalised again because the internet here is not wide enough to update our software.

Over the last ten days myself and Jane and Rebecca have tried repeatedly to download the update without success.  We have also been in contact with Archibel over that time over and over again asking to have our licenses extended until we are able to update.  I am stunned that a company claiming to support professional homoeopaths could withdraw an essential tool from us like this. I can't get my head around what they are thinking.  Could it just be a 21st century inability to grasp the concept of a lack of internet?  Making do and stretching resources has become such a way of life for us that I forget there are people living in fat and plenty.

4 comments:

  1. Pole Sandy! Can I help?? All I can say is that sometimes (and that really means sometimes) its quite nice to just work with Kent and Phatak and to trust what you know. Very quick, often surprisingly simple. Still... I'm sorry to hear this...

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  2. Dear Sandy,
    If I understand correctly, your story reflects 2 issues:
    1. not having a stable nor fast internet in your area.
    While this is an issue, I am happy to just have learned that Deborah, our tech support has succeeded downloading and installing 1.38 on Jane Davy's computer yesterday; She will give the update to you on a USB stick. We are preparing an update DVD in case it would be needed.

    2. The expiration of the license.
    The purpose of that may be clarified if you read this text.
    "In this version 1.38 it will be possible to use the Personal Activation Code. In all previous RadarOpus versions, users had a Universal Activation Code, allowing them access to all books and modules, even if they did not buy all books or modules.
    The promotion period will be over within four months after installing 1.38. During this period, all 1.38 users will be given their individual Personal Activation Code. As a result they will only see the books/modules which they bought and we cannot do otherwise.
    Several authors have asked us to allow access to their work only if users actually bought it. We totally agree and it has always been the plan to do so. Therefore the update to 1.38 will be compulsory for all users (deadline December 3, 2013)."
    By the way, Jeremy has one the strongest petitioners for this change, he would have preferred we had done it already much earlier.

    Maybe you can understand it is hard to please all parties and while I hear your frustration, Archibel is not in the least intending to "letting you all down".
    We are a very dedicated team and facing our struggles albeit different from yours.
    Wishing you all success and let us know how we can help more!
    Frederik Schroyens, Homeopathic Coordinator, Archibel

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    Replies
    1. I have to say that Archibel have been a good friend to me for twenty years and in my experience the dropping of the ball that happened on this occasion was out of character for them which is maybe why I was so taken aback. When the support arrived it was great.

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